Privacy Policy

Sparrow & Palm is a social Mahjong clubhouse at 28280 Old 41, Unit 9, Bonita Springs, FL 34135. In this policy, “Sparrow & Palm,” “we” and “us” mean the clubhouse and the website at sparrowandpalm.com.

Questions about your information are always welcome: email info@sparrowandpalm.com or call (239) 526-1971.

We only ask for what we need to welcome you, hold your seat and run the clubhouse. Depending on what you do, that may include:

• Your name and email address — when you reserve, buy a membership or a Group Lesson Course, join a waitlist, or sign in to My Account.
• Your phone number — if you choose to give it, for example on a private-event inquiry.
• Your Mahjong level (Beginner, Intermediate or Advanced) and party size — so we can seat you at the right Open Play tables.
• A gift recipient's name and email — if you buy a Group Lesson Course as a gift.
• The names of guests you bring — when a member uses a guest pass at the door.
• Private-event details — the occasion, preferred date, group size and anything you tell us in your message.
• Your reservations, attendance and check-ins, memberships, guest-pass use, account credit, waitlist activity and payment history with us.
• Your email preferences — whether you have asked to receive our news, and whether you have unsubscribed.
• Notes our team adds to help look after you (for example, a seating preference you mention).
• Basic technical information — your device's IP address is recorded when a sign-in code is requested, to stop misuse of our sign-in system.

Card payments are processed by Square. When you pay online, you enter your card details into Square's own secure payment form, either on our page or on a Square checkout page. Your card number never reaches Sparrow & Palm's systems, and we do not store it.

From Square we receive a record of the payment — such as the amount, its status, and a payment reference — so we can confirm your reservation or membership and issue refunds. Square handles your card information under its own privacy notice.

• To make, confirm, change and cancel your reservations, memberships, Group Lesson Courses and waitlist places.
• To take payment, issue refunds and keep track of account credit and guest passes.
• To send you messages about something you have booked or bought — sign-in codes, confirmations, receipts, cancellations, and reminders.
• To seat you with players at your level and check you in at the door.
• To answer your questions and private-event inquiries.
• To send you our news and invitations, but only if you have asked to receive them.
• To keep our website and accounts secure and prevent misuse.
• To keep the business and tax records we are required to keep, and to meet our legal obligations.

My Account and online checkout use a six-digit code sent to your email address instead of a password. The code expires after 15 minutes and can be used only once. Once you enter it, a secure cookie keeps that browser signed in for 30 minutes.

Our emails are delivered by Resend, an email service provider.

If you book with us, we will email you about that booking. These service messages are part of your reservation and are sent whether or not you subscribe to our news.

We send our news, invitations and announcements only to people who have signed up for them. Making a reservation, joining a waitlist, buying a membership or sending an inquiry does not sign you up.

Every news email includes an unsubscribe link. Once you unsubscribe, we will not send you news again unless you sign up again. You can also ask us to unsubscribe you by emailing info@sparrowandpalm.com.

If an email to you bounces, or you mark one of our emails as spam, Resend lets us know so we can stop sending our news to that address.

We do not currently track whether our emails are opened or which links in them are clicked.

We do not send text messages and we do not make marketing phone calls.

We use a small number of cookies that are strictly necessary for the website to work:

• A sign-in cookie that remembers, for 30 minutes, that you have confirmed your email address.
• A short-lived cookie (20 minutes) that remembers you accepted the membership terms while you complete a membership checkout.
• Separate sign-in cookies used only by our own staff in the clubhouse management system.

We do not currently use analytics or advertising cookies; if that changes we will update this policy before doing so. We do not track you across other websites, and because of that our website does not change its behaviour in response to “Do Not Track” browser signals.

When you pay by card on our site, Square's payment form loads from Square and may use its own cookies or similar technology to process the payment securely and prevent fraud.

We do not sell your personal information, and we do not share it with anyone for their own advertising.

We share information only with the service providers who help us run the clubhouse, and only what they need:

• Square — to process card payments and refunds. If you pay online, your name and email may be passed to Square to help verify the payment.
• Resend — to deliver our emails. For news subscribers, Resend also keeps your email address and subscription status so it can honour unsubscribes.
• Render — which hosts our website and database.

The Mahjong Mixer: members of The Mahjong Mixer can receive a complimentary Open Play pass at Sparrow & Palm. This connection is not switched on yet; this paragraph describes how it works if and when it is. When it is on, we may receive a Mixer member's member number, name, email address and whether they are eligible for the pass, so we can offer it. We tell The Mahjong Mixer whether a member's pass has been issued, used or withdrawn, and — if used — which Open Play session it was used for. We share this by Mixer member number only; we do not share your email, payment details or other bookings with The Mahjong Mixer.

We may also share information if the law requires it, to protect the safety of our guests and team, or as part of a sale or transfer of the business.

We take reasonable steps to protect what you share with us. Our website is served over a secure HTTPS connection. Card details are handled by Square, not by us. Sign-in codes are stored only in scrambled (hashed) form, staff passwords are stored hashed, and customer records can be seen only through our team's staff accounts.

No system is perfectly secure. If a security incident ever affects your personal information, we will notify you as the law requires.

We keep your information for as long as we need it for the purposes described in this policy — for example, to look after your reservations, membership and account — and for as long as we need to meet our legal, tax and accounting obligations. When we no longer need information, we delete it or remove the details that identify you.

• See and update your details: sign in to My Account, or contact us.
• Stop our news: use the unsubscribe link in any news email, or contact us.
• Ask for a copy of your information, or ask us to correct or delete it: email info@sparrowandpalm.com or call (239) 526-1971. We will confirm your identity before acting on the request.

Our team handles these requests personally, and we will respond within 30 days. If we need to keep some records — for example, payment records we must keep for tax purposes — we'll tell you which ones and why.

Our website is intended for adults. We do not knowingly collect personal information online from children under 13. If a child takes part in a lesson or event, a parent or guardian makes the booking. If you believe a child has given us personal information, please contact us and we will delete it.

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page, and for significant changes we will let customers know by email or on our website.

Sparrow & Palm, 28280 Old 41, Unit 9, Bonita Springs, FL 34135

info@sparrowandpalm.com · (239) 526-1971